Salon Policies
Appointment Scheduling & Cancellations
Booking: Appointments should be scheduled in advance. Clients may book online, by phone, or in person. We do take in walk-ins. New clients for colour services must pay a deposit to book their service. Amount will be shown when booking online. Cancellation Policy: We require at least 48 hours notice for cancelling or rescheduling your appointment. Failure to do so will result in 50% of the service to be charged to your account. All future appointments will require deposits to confirm the time with your stylist. We also provide a courtesy text message service to remind you of your appointment. Late Arrivals: If a client is more than 15 minutes late, their appointment may need to be rescheduled, or the service may be shortened.
Payment
Payment can be made with debit, credit card, e-transfer, and/or cash. No American Express.
Service Modifications
Changes to Service: Any modifications to services (e.g., adding extra treatments or changing the service type) should be communicated ahead of time. Some changes may include additional charges. Consultation: A consultation is required for certain services, such as hair colouring, to ensure both the client and stylist have clear expectations of service and cost.
Refund & Adjustment Policy
Satisfaction Guarantee: If a client is not satisfied with a service, the salon may offer a re-do or adjustment within a specified time frame with the same stylist.(e.g., 7 days). Refunds are not provided. Product Returns: All products are final sale due to hygiene reasons. If you have any problems with your product please let us know immediately. All sale items are FINAL SALE.
Health & Safety
Medical Concerns: Clients are encouraged to inform the salon of any allergies, medical conditions, or skin sensitivities before receiving a service. This will be included in the consultation. Sanitation: The salon follows industry standards for sanitation, including disinfecting tools and maintaining a clean environment. COVID-19/Other Safety Measures: Depending on the time, the salon may have specific health guidelines (e.g., mask-wearing, social distancing, or sanitation procedures).
Children & Pets
Children: Clients must ensure children are supervised at all times. Pets: Service animals are allowed.
Gift Cards & Promotions
Gift Cards: Available for purchase and can be used toward any service or product. Must have physical gift card to use. Promotions: Special offers, discounts, packages, or seasonal promotions, may have specific terms and conditions.
Behaviour Expectations
Respectful Behaviour: Clients and staff are expected to maintain a respectful and professional attitude. Abusive behaviour will not be tolerated. Cell Phone Use: We ask that clients keep their phones on silent or limit phone use during services to ensure a relaxing environment. If you require to talk on the phone earbuds are recommended. Not on speaker.
Salon Etiquette
Quiet Environment: To maintain a peaceful atmosphere, clients may be asked to speak quietly or limit distractions. Personal Belongings: The salon is not responsible for lost or stolen personal items, so clients are advised to keep their belongings with them at all times.